Terms & Conditions

1. GENERAL

1.1 Definitions

Client means person(s) in whose name or on whose behalf the booking has been made.
TRVK means Travoke.

Independent Contractors means hotelier/hotel owner, owner of any airlines or shipping company or railway ferryboat owner/operation, coach owner/operation, or any other person or organization who has been selected to render services to the Client.

Domestic tour/Tour arrangement means a tour operated by TRVK which is operated by TRVK within India and includes but is not limited to packages, sightseeing, day tours etc.

International tour/Tour arrangement means a tour operated by TRVK or its travel partners outside India and includes but is not limited to packages, sightseeing, day tours etc.

Tour Cost means the cost of all the services availed by the client for his domestic tour/international tour.

1.2 Booking Policy

All reservations require a minimum deposit of 40% of your total tour price up to 30 days in advance.

The balance is due 14 days before the commencement of the tour.

If any balance is not fully paid by the date specified, TRVK may cancel the tour without any refund whatsoever.

Prices shall be final and subject to no change once payment in full has been received.

1.3 Cancellation Policy

If you wish to cancel your booking, you must notify us in writing. Such notifications shall be deemed to have been given to us only on the date of the receipt of your letter/email, as we can act only upon the actual receipt of the notification. Please state the reason for your cancellation.

The following cancellation charges shall apply irrespective of the reason for cancellation. You understand and acknowledge that these charges are a genuine pre-estimate of the damages that we will suffer because of cancellation. These damages are called liquidated damages in legal parlance, which are payable without proof of actual damages. You agree not to dispute such deductions or to demand proof of the actual damages.

In case of cancellation, the following cancellation charges would apply.

WHEN A CANCELLATION IS MADE	CANCELLATION CHARGES PER PERSON
Clear 30 working days or more prior to the tour departure date or for nonpayment of the balance of Tour Cost within the stipulated time frame	The Booking amount/10% of Tour Cost (whichever is lower) will be deducted
Clear 29 to 16 working days prior to the date of departure of the Tour	25% of the Tour Cost*
Clear 15 to 08 working days prior to the date of departure of the Tour	50% of the Tour Cost*
Less than 07 clear working days prior to the date of departure of the Tour	100% of the Tour Cost *
In case of no-show	100% of the Tour Cost

* We will take into consideration the cancellation policy of the hotel(s) used in the package as well.

1.4 Refund Policy

Refunds if any for amendments and/or cancellations will be paid directly to the client for bookings made directly with TRVK.

Refunds will be processed within 30 working days from the date of cancellation. No interest charges shall be payable on the amount.

TRVK shall not be liable where the delay in refund is due to reasons beyond TRVK’s reasonable control.

There is no refund payable for any unutilized services (e.g. Meals, Entrance Fees, Optional tours, Hotel, Sightseeing etc.).

1.5 Insurance Policy

The tour cost does not include insurance charges. Hence, the clients should get insurance coverage at their own expense.

1.6 Hotel Policy

TRVK reserves the right to change hotel bookings should there be no accommodation available. In such a case, an alternative similar hotel will be provided. Should there not be similar hotels available, accommodation at higher or lower category hotels shall be provided. Should there be any cost difference, the price shall be adjusted accordingly.

The rooms shall be allotted as per the check-in time of the hotels and they shall have to be vacated as per the hotel’s check-out time.

At check-in, you must present a valid photo id with the same name. Failure to do so may result in your reservation not being honored.

All rooms are guaranteed on the day of arrival. In the case of a no-show, your room(s) will be released, and you will be subject to the terms and conditions of the Cancellation/No-Show Policy.

All special requests are subject to availability upon arrival.

1.7 Vehicle Policy

PLEASE NOTE THAT AC WILL NOT WORK IN HIGH HILLS AND NO CLAIMS TO THIS REGARD SHALL BE ENTERTAINED.

In case the client is carrying any valuable personal effects, it is advisable not to leave them behind at the time of disembarking/leaving the coach. TRVK will not be held responsible or liable in case of loss of such items from the coach. All baggage and personal effects are always and in all circumstances the responsibility of the client.

Any damage caused to the vehicle during travel because of the actions of the client (willful/negligent), shall be payable by the client and TRVK would in no manner whatsoever be liable for the same.

The drivers of the vehicles are bound by specific rules like maximum driving hours within a day/during a week, rest period per day/week etc. Clients will have to strictly adhere to the prescribed timetable for the day so that the driver can complete the travel. In the event, any of the sightseeing schedules are missed due to delays caused by the client, the same will not be refunded to the client under any circumstances.

1.8 Child Policy

Children Above 10 years will be charged 100% as per Adult Rate (EPSR)

Children aged between 5 and 10 years and sharing parents’ room will be charged as per CWB or CNB

Children below 5 years will not be charged

Note:

EPSR is extra person
CWB is child with extra bed
CNB is child without bed

1.9Liability

TRVK shall, in no circumstances whatsoever be liable to the client or any person travelling with him for:

Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and/or damage or any kind of theft howsoever caused.

Any act, omission, default of any independent contractor or other person or by any servant or agent employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the client or any person travelling with him howsoever caused.

The temporary or permanent loss of or damage to baggage or personal effects howsoever caused including wilful negligence on the part of any person.

Loss of baggage by the airlines/coach/train.

Overbooking of seats by the airline.

Failure on the part of the airline to accommodate passengers despite having confirmed tickets or a change of route.

If the Client is booked on a particular airline and the said flight is overbooked/cancelled for whatever reason and the Client is not allowed/able to board the flight, the Client shall not hold TRVK responsible for the same and no claim whatsoever can be made by the Client against TRVK for refund or compensation.

TRVK shall not be responsible and/or liable for any damages caused to the Client due to reasons beyond the control of TRVK (Force Majeure/Vis Majeure).

In the event the tour is shortened or extended due to force majeure or unforeseeable circumstances beyond TRVK’s control, any related expenses shall be the exclusive responsibility of the client.

While enjoying the services provided by TRVK, if any client’s acts or omission results in damage or loss to TRVK’s vendor or service provider which includes but is not limited to (airlines, hotels, transports etc. and vendors’ staff), the client shall be liable and agrees to indemnify and hold harmless TRVK its partners, officers or such vendor from and against such claims.

1.10 Itinerary

TRVK takes all reasonable steps at the time of finalizing the itinerary for the client to ensure that the itinerary is per the convenience and comfort of the client. However, in the event of a change in the itinerary, TRVK would inform the client accordingly before the departure of the client on the domestic tour. The information shall be provided at the contact details provided by the Client at the time of booking. TRVK takes no responsibility for any claims arising out of non-receipt of information if such contact no. is not reachable or the email provided is not accessible or does not belong to the Client.

Further, in the event of a change, which is beyond the control of TRVK, in the itinerary of the client post departure to domestic tour, TRVK shall inform the client accordingly as and when such a change occurs. TRVK shall not be held responsible in any manner whatsoever for any loss that a client might suffer due to such a change.

TRVK reserves the right to claim any additional expenses because of delays/changes in the itinerary caused due to reasons beyond TRVK’s control.

For the convenience of clients, TRVK reserves the right to amend the itinerary. However, all the other services will remain the same.

In the event the client misses out on any activity on the domestic tour due to a delay on his/her part, TRVK would not be held liable to refund the money paid for the same or in any other manner whatsoever.

TRVK does not promise any change in the itinerary at the request of a client and the same shall be subject to availability. For any change/alteration in the itinerary made at the request of a client, the client agrees to pay the additional cost incurred due to such change.

1.11 Law & Jurisdiction

For all complaints, suits, claims or disputes of whatsoever, nature relating to any products including Tours by TRVK and third-party products and tours, the courts, and tribunals in Kolkata, India alone shall have exclusive jurisdiction.